Customer Support

Delivering the
Service You Deserve

Learn how SSI’s dedicated team
is structured to provide the most
responsive customer service
you’ve ever experienced.

Watch this 90 second video

Get informed! Read the SSI white paper, The 3 Critical Features of Customer Support in Freight Payment.

Relationships Beyond
Freight Payment

We value relationships. We understand that freight payment and auditing controls are only as good as the team that supports them.  As such, our customer support is grounded in the principle that if you’re freight audit services are second-to-none, you’ll stay with us for years to come. With SSI, listening is just the beginning. We take great pride in our ‘can do’ approach to customer inquiries.

Dedicated Resources

Each SSI customer is assigned a dedicated senior auditor, customer-specific programmer, and account executive to ensure you’re maximizing the auditing controls, benefits and tools that SSI can provide. You’re dedicated team covers all the bases, giving you peace of mind that tasks, projects, and issues are handled properly with competence and the right skill-set to remedy the request.

Let’s Get it Done

SSI will find a way to solve your problems, balance your objectives, and ease your pain. We put your custom requests first and feel service still matters. SSI uses an online task management tool to ensure rapid attention and quality follow-through to every client request. Our freight audit services feature a proprietary tool that assigns tasks or projects to the correct team member. Periodic updates to the status of the project are required, escalating through SSI management levels to ensure timely action. Tasks are tracked and documented to completion. At SSI, there is never doubt, “we’re on it”.

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